C609

Specifies the minimum requirements for the provision of the highest level of service practically available to customers who suffer from a diagnosed life threatening medical condition. It includes principles and processes for the connection, fault rectification, reliability of residential STS, the provision of interim services and the wholesale arrangements. It also includes notification obligations on carriers and carriage service providers not providing Priority Assistance.

The Code was revised to take account of revised Telstra licence conditions on priority assistance, to revise timelines for priority assistance customers in Connect Outstanding situations and to review offering of priority assistance over new technologies.