Attribution

Information in this document has been obtained from an ATA publication. The ATA publications are protected by copyright and must not be used except as permitted. See http://www.austelco.org.au/copyright.

This information was last updated on May 13, 2026 and is for historical reference only.

Name

Customer and Network Fault Management

Year2015
Status

CURRENT

Revisions

The Code was updated in 2015 to:

  • remove duplication of the rule in (previous) clause 8.2.2 that a C/CSP must advise the Customer to contact their own C/CSP where the Customer has reported the fault to a C/CSP other than the Customer’s own C/CSP;
  • remove processes for faults during Cat. B porting, as Cat. B is no longer utilised in Local Number Portability; and
  • denote that this is now a Australian Telecommunications Alliance document.

Latest Version

C513:2015

Historical Versions

C513:2004

C513:2003 - Code Checklist