Attribution

Information in this document has been obtained from an ATA publication. The ATA publications are protected by copyright and must not be used except as permitted. See http://www.austelco.org.au/copyright.

This information was last updated on Nov 18, 2025 and is for historical reference only.

NameEmergency Call Service Requirements
Year2020
Status

CURRENT

Description

The Guideline is designed to:

  • supplement the obligations in the C536:2020 Emergency Call Service Requirements Code with information for Carriers and Carriage Service Provider (CSPs);
  • set out procedures between the Emergency Call Person (ECP), Carriers or CSPs, and Emergency Service Organisations (ESOs) to maintain the integrity of the Emergency Call Service (ECS) in the event of a Denial of Service (DoS) attack on the ECS;
  • set out information that can be used in communicating the status of activity to handle a DoS or DDoS attack on the ECS (i.e. media messages); and
  • set out processes to be followed by Carriers or CSPs for management of a Significant Network Outage including conducting a Welfare Check on their end-users that were unable to connect to the ECP during the outage.


Not Public

This industry guideline is not publicly available and is therefore not published on this site.