Attribution

Information in this document has been obtained from an ATA publication. The ATA publications are protected by copyright and must not be used except as permitted. See http://www.austelco.org.au/copyright.

This information was last updated on Nov 18, 2025 and is for historical reference only.

NamePrepaid Calling Card Guideline
Year2015
Status

CURRENT

DescriptionThe primary purpose of this Guideline is to provide guidance to Service Providers in relation to appropriate standards for both the advertising of prepaid Calling Cards and the implementation of appropriate complaint handling measures.
Revisions

In 2015 the Guideline was revised to:

  • remove clauses relating to advertising and point of sale material that replicate provisions under the Australian Consumer Law;
  • remove the section on Customer Service Training as it replicates provisions in the Telecommunications Consumer Protections Code (C628:2015);
  • remove the section on Complaint Handling Processes as it replicates provisions in the Telecommunications Consumer Protections Code (C628:2015); and
  • include a new section on Customer Information on Emergency Call Services taken from Emergency Call Services Requirements Code (C536:2015) as it is specific to calling cards.

Latest Version

G640:2015

Historical Versions

G640:2009