G522

Calling Number Display

CURRENT

The Calling Number Display Guideline replaces the Calling Number Display Code (C522:2007) which was agreed to be de-registered by the ACMA on 13 October 2016.

The Guideline addresses privacy issues raised by Calling Line Identification (CLI) and Calling Number/Name Display (CND) and was proposed in light of the Government’s de-regulatory commitments and the principles espoused in the Australian Telecommunications Alliance “Framework for Customer Information Provisions”.

• Key content changes from the Code to the Guideline include:
• clarifying mobile services to be applicable as part of the Standard Telephone Service.
• updates as a result of the introduction of the Australian Privacy Principles.
• rectifying an error introduced in the previous version of the Code concerning how the obligations for permanent line blocking are applied to fixed line and mobile services.
• limiting the scope of the new Guideline to residential and small business customers, as defined by the Telecommunications Industry Ombudsman, to align with the Telecommunications Consumer Protections Code.
• reflecting the calling line identification (CLI) obligations of s354 of the Telecommunications Act 1997.
• updating references from ‘ACIF’ to ‘Australian Telecommunications Alliance’

In conjunction with the Guideline, a Consumer Fact Sheet on Calling Number Display has been developed.