C525

Attribution

Information in this document has been obtained from an ATA publication. The ATA publications are protected by copyright and must not be used except as permitted. See http://www.austelco.org.au/copyright.

This information was last updated on May 13, 2026 and is for historical reference only.

Name	Handling of Life Threatening and Unwelcome Communications
Year	2023
Status	CURRENT
Description	The Code provides standard procedures for the cooperative handling (including call tracing) by carriers, carriage service providers and the national relay service provider of communications across networks that are life threatening or connected with a pattern of unwelcome communications. The Code also outlines when carriers, carriage service providers and the national relay service provider can deal with unwelcome call complaints relating to non real-time communications such as SMS, MMS and email.
Revisions	The Code was revised in 2023 to: Add additional clarity to the definition of Pattern of Unwelcome Communications and Unwelcome Communications; Include a new clause to clarify information sharing when identifying a pattern of Unwelcome Communications from an offender who has moved Suppliers; Reduce the time required before sending a second warning letter; Consider circumstances for domestic and family violence situations. 2024 Amendment In 2024 the Code was amended to align with an amendment made to The Telecommunications Act 1997.